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Digital Transformation Insights

Business Technology [Enterprise]

Five ways Big Data can help your business succeed

According to Harvard Business Review, 99% of businesses surveyed reported they intend to implement big data analytics and AI in the near future. On the flipside, only around 30% have succeeded. This article makes a case for accelerating plans to integrate big data analytics and AI into business practices. With the Microsoft Azure cloud, Bluechess Consulting helps turn plans into action by using Microsoft Power BI and Microsoft Dynamics to gain the deep data insights needed to spark innovation and growth.

Business Technology [SMB]

TGI Fridays migrates key business processes to Microsoft Dynamics 365

TGI Friday’s popular and rapidly growing restaurant franchise in the UK wanted a more scalable, flexible platform for core business processes. To support its ambitious growth, the franchise is consolidating business operations starting with financial management on Microsoft Dynamics 365. Built-in functionality and ease-of-use mean that TGI Friday’s can continue to onboard more business processes while expanding its franchise. Benefits include lower costs, easier access to data, and better insight.

Business Technology [Enterprise]

How virtual agents transform the customer experience

Design a better, more positive customer experience and build customer engagement by leveraging intelligent chatbot technology when you enable Always On service. Read this blog post to learn how Dynamics 365 Virtual Agent for Customer Service offers best in class Microsoft AI-enabled chatbot and analytics technology for one, easy to implement customer service solution.

Business Technology [Enterprise]

Customer Service trends creating positive customer experiences

Customers’ expectations for the service your organisation delivers is evolving as rapidly as the technology to deliver it. This infographic highlights some of the key standards Microsoft can help you achieve.

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