American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Bluechess Consulting to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.
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Business Technology [Enterprise]
Rolls-Royce and Microsoft collaborate to create new digital capabilities
With over 13,000 engines in operation around the world, Rolls-Royce provides services that maintain them all at peak performance. Each engine has sensors that produce terabytes of data over long flights so making sense of that data is critical. This video highlights how Rolls-Royce utilises Microsoft’s Azure platform and Azure IoT solution accelerators to transform how they view data to improve customer relationships.
14 February 2021
