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Digital Transformation Insights

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Business Technology [Enterprise]

Rolls-Royce and Microsoft collaborate to create new digital capabilities

With over 13,000 engines in operation around the world, Rolls-Royce provides services that maintain them all at peak performance. Each engine has sensors that produce terabytes of data over long flights so making sense of that data is critical. This video highlights how Rolls-Royce utilises Microsoft’s Azure platform and Azure IoT solution accelerators to transform how they view data to improve customer relationships.

Business Technology [Enterprise]

Business Intelligence insights self-service market study

This thought-provoking article from Forbes reports findings based on insights from the Dresner Advisory Services’ 2020 Self-Service Business Intelligence Market Study examining market trends in BI. It highlights that self-services are an essential consideration for businesses wishing to leverage information resources and expertise to drive better decisions.

Business Technology [Enterprise]

Five trends driving personalized health ecosystem

As a result of the Covid-19 pandemic and subsequent global disruption, health organisations have needed to adapt to become more resilient. This article explores how organisations can contribute to a personalised health ecosystem by implementing new data-based tools and technologies.

Business Technology [Enterprise]

Learn how to enable actionable insights and take proactive action with Dynamics 365

In this video learning session, see how you can leverage customer service data to create actionable insights with Microsoft Dynamics 365 Customer Insights. In addition, discover how to develop a virtual agent strategy that works in tandem with your data to deliver dynamic real time support to both customers and agents.

Business Technology [Enterprise]

Predictive analytics infographic

This infographic outlines Microsoft’s 6 principles for responsible AI. These principles include maximising efficiency without destroying the dignity of all people, guarding against bias, and transparency. Additionally, AI must be designed for intelligent privacy and accountability so humans can undo unintended harm.

Business Technology [Enterprise]

Razer plays to win, gains advantage in global gaming industry with Microsoft 365

Having a singular platform for collaboration and teamwork means that the IT department at gaming-laptop company, Razer, can empower their people. Razer wants their employees to do their very best work at a very high standard, and that means they need to communicate and share files easily.

Business Technology [Enterprise]

Omnichannel Microsoft Dynamics 365 Customer Service

Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service, as well as a roadmap of functionality coming soon.

Business Technology [Enterprise]

Helsanas goes digital and improves customer experiences with Microsoft technologies

When analyzing what steps to take with digital transformation, Helsana one of the largest health insurance companies in Switzerland decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers’ journeys.

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