Digital Transformation Insights

With over 13,000 engines in operation around the world, Rolls-Royce provides services that maintain them all at peak performance. Each engine has sensors that produce terabytes of data over long flights so making sense of that data is critical. This video highlights how Rolls-Royce utilises Microsoft’s Azure platform and Azure IoT solution accelerators to transform how they view data to improve customer relationships.

This thought-provoking article from Forbes reports findings based on insights from the Dresner Advisory Services’ 2020 Self-Service Business Intelligence Market Study examining market trends in BI. It highlights that self-services are an essential consideration for businesses wishing to leverage information resources and expertise to drive better decisions.

As a result of the Covid-19 pandemic and subsequent global disruption, health organisations have needed to adapt to become more resilient. This article explores how organisations can contribute to a personalised health ecosystem by implementing new data-based tools and technologies.

In this video learning session, see how you can leverage customer service data to create actionable insights with Microsoft Dynamics 365 Customer Insights. In addition, discover how to develop a virtual agent strategy that works in tandem with your data to deliver dynamic real time support to both customers and agents.

This infographic outlines Microsoft’s 6 principles for responsible AI. These principles include maximising efficiency without destroying the dignity of all people, guarding against bias, and transparency. Additionally, AI must be designed for intelligent privacy and accountability so humans can undo unintended harm.

Having a singular platform for collaboration and teamwork means that the IT department at gaming-laptop company, Razer, can empower their people. Razer wants their employees to do their very best work at a very high standard, and that means they need to communicate and share files easily.

Garner Foods is a fourth-generation family-owned-and-operated business based in North Carolina. With global sales, four locations, and a mobile workforce, see how Garner uses Microsoft 365 Business to connect it all. Watch the video story for more.

Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service, as well as a roadmap of functionality coming soon.

When analyzing what steps to take with digital transformation, Helsana one of the largest health insurance companies in Switzerland decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers’ journeys.