HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.
Digital Transformation
4 Trends Affecting Cloud Adoption in 2020
This analysis from Gartner studies four trends that will shape cloud adoption in 2020: cost efficiency, multi-cloud vendor flexibility, the impact of cloud IaaS skills
16 September 2021
