When employees succeed, so does your business

Create a workplace where people and business thrive with an HR solution that helps take better care of your teams.

Dynamics 365 Human Resources helps HR professionals get the workforce insights needed to build data-driven employee experiences across compensation, benefits, leave and absence, compliance, payroll, performance feedback, training and certification, and self-service programs.

Employee experiences

Transform employee experiences

Ensure leaders, managers, and employees have visibility, self-service access, development, and collaboration tools.

Optimise human resources programs

Create and optimize HR programs that fit a diverse workforce and create a workplace where people can do their best work.

Workforce insights

Discover workforce insights

Streamline processes to drive cost-efficiency and adjust programs based on data to deliver sustainable results.

Human Capital Management Overview

Over 20 years later, retention has become an even bigger challenges for companies of all sizes and across all industries. The way we work, and the workplace has fundamentally changed—and yet, for many businesses HR processes have not. When workforce practices are disconnected the result is lower employee engagement and higher turnover rates. Employee disruption ultimately impacts the organization through a lack of product innovation, expensive operational errors, less satisfied customers, and suboptimal financial results.

HR leaders are a strategic business partners when it comes to a company’s overall health. HR needs to watch global industry trends, understand core business and its drivers, and work with leaders throughout the organization to fuel growth. And, just as importantly, HR is responsible for defining and transforming the company culture. This means both creating an environment in which employees can thrive and setting strategy across hiring to align people with company vision, values and performance.

Dynamics 365 Human Resources connects people and operations data to ensure businesses can optimize workforcecosts and take better care of employees.

Human Capital Management Overview

Increase operational agility

  • Reduce organizational complexity with administration that accurately reflects organization structures, hierarchies, personnel records, and job descriptions.
  • Improve productivity and efficiency with automated processes, workflows, and task management.
  • Personalize your solution through an intuitive and customizable interface that allows you to add or hide fields, change the layout, and share with others.
  • Drive business performance with the security, privacy, and compliance delivered by human capital management built on Microsoft Azure.
Increase operational agility
Transform employee experiences

Transform employee experiences

  • Foster employee connections with rich employee profiles that include career accomplishments, skills, certifications, and interests.
  • Enable self-service to help employees manage profile updates, training, performance-tracking, goal setting, and time-off requests.
  • Empower managers with team performance details, feedback, business process automation for routine tasks to help them optimize team impact and address any immediate concerns.
  • Help employees grow with training and certification tracking. Watch your team learn faster by adding on LinkedIn Learning or Dynamics 365 Guides.

Optimise HR programs

  • Simplify leave and absence reporting by creating compliant and competitive programs that meet changing global regulations, such as FMLA and ADA.
  • Create compensation programs based upon defined guidelines and easily adjust individually or in mass to automate company-wide rollouts.
  • Redefine benefits administration with flexible, configurable self-service enrollment tools that allow for benefit groups, hierarchies, flexible credits, and auto-enrollment.
  • Deliver payroll, budgets, and tax filings by integrating payroll providers like Ceridian Dayforce and using Dynamics 365 Finance for comprehensive OPEX tracking.
  • Find and engage the right candidates by adding LinkedIn Talent Solutions to manage your end-to-end recruiting experience.
Optimise HR programs
Discover workforce insights

Discover workforce insights

  • Improve workforce planning with rich dashboards from Microsoft Power BI, helping you bring together, analyze, and visualize all your human resources data—from any device.
  • Make decisions confidently using embedded analytics that track and analyze HR programs.
  • Reduce complexity by using Common Data Service to centralize data, integrating Dynamics 365 Human Resources with existing systems and partner applications.
  • Create a more collaborative work environment by capturing employee sentiment using survey insights from Microsoft Forms Pro.

Unified People and Commerce Management Solutions

Traditionally, Field Service was a cost center business for most companies. But as companies evolve in their business/technology maturity, Field Service operations are becoming Profit Centers, and in a lot of cases, they evolve beyond Profit Centers and go towards Servitization, resulting in outcome-based business models, and net new revenue streams that previously did not exist. This shift has enabled companies to use Field Service technologies to offer “outcome-based’’ businesses to their customers, resulting in increased revenue.

Field Service Management

Built-in intelligence helps you resolve service issues before they occur, reduce operational costs and deliver positive onsite experiences.

Commerce Management

Elevate your brand delivering personalised, seamless shopping experiences across physical and digital channels.

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