This thought-provoking article from Forbes reports findings based on insights from the Dresner Advisory Services’ 2020 Self-Service Business Intelligence Market Study examining market trends in BI. It highlights that self-services are an essential consideration for businesses wishing to leverage information resources and expertise to drive better decisions.
With over 13,000 engines in operation around the world, Rolls-Royce provides services that maintain them all at peak performance. Each engine has sensors that produce terabytes of data over long flights so making sense of that data is critical. This video highlights how Rolls-Royce utilises Microsoft’s Azure platform and Azure IoT solution accelerators to transform how they view data to improve customer relationships.
As a result of the Covid-19 pandemic and subsequent global disruption, health organisations have needed to adapt to become more resilient. This article explores how organisations can contribute to a personalised health ecosystem by implementing new data-based tools and technologies.
In this video learning session, see how you can leverage customer service data to create actionable insights with Microsoft Dynamics 365 Customer Insights. In addition, discover how to develop a virtual agent strategy that works in tandem with your data to deliver dynamic real time support to both customers and agents.
This infographic outlines Microsoft’s 6 principles for responsible AI. These principles include maximising efficiency without destroying the dignity of all people, guarding against bias, and transparency. Additionally, AI must be designed for intelligent privacy and accountability so humans can undo unintended harm.
Having a singular platform for collaboration and teamwork means that the IT department at gaming-laptop company, Razer, can empower their people. Razer wants their employees to do their very best work at a very high standard, and that means they need to communicate and share files easily. At Bluechess Technology, we know how to help you plan and adopt the collaboration tools you need to modernize your workplace and achieve more with teamwork. Contact us today to learn more.
The University of Lincoln had to respond quickly to COVID-19, adapting its teaching and learning approach to ensure that students and staff could continue to enjoy a safe and positive learning experience within 24 hours. The close integration of Microsoft Teams with other essential learning tools, such as Microsoft Word, as well as the security and integrity of the Microsoft 365 platform are highly valued by staff and students alike.
Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. It lets organizations choose the channel that suits their business needs. In this video, get clarity around the current functionality available in one of our newest offerings, Omnichannel for Customer Service, as well as a roadmap of functionality coming soon.