In Partnership with Microsoft

Managed support services

Our managed support services allow us to take care of the day-to-day with our 24/7 service desk and staff of certified engineers. As your managed services provider, we are staffed to provide immediate support at any time, and even escalate service issues straight to Microsoft.

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Explore our Managed Support Service Packages

Our tiered managed support service packages are available for you to choose a service level that fits your organisations' needs.

Support - Bronze Package

Our Support - Bronze package provides clients with 24/7 peace of mind. Whether it’s on a new collaboration solution that we designed and installed, or you’re looking for support on a legacy system, Basic is the perfect managed services package that will allow your IT team to sleep through the night. Basic comes with 24/7 live customer support. No matter what time, day or night, we have a fully staffed global service desk and network operations center, complete with customer service representatives, account managers, and engineers.

Support - Silver Package

Our Support - Silver package adds to Basic with real-time monitoring and analytics to clients who are looking for more advanced managed services. Extended takes a proactive approach to managing our clients’ complex environments, resolving potential incidents before they disrupt your business.

Support - Gold Package

Our Support - Gold service package is designed to meet the needs of our clients’ most sophisticated and critical AV and UC environments. We work as a member of your team, giving you constant access to our most experienced engineers and optional white glove service from our customer experience team. With our 24/7 advanced remote analytics, monitoring, and management of your most complex systems, we’ll exceed your expectations and provide you the business results you need.

+44 20 3985 3865

available from 9:30 – 17:30

4 Longwalk Road, Stockley Park, London, UB11 1FE

info@bluechess.co.uk

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