Using AI to augment Customer Service Agents

Using AI to augment Customer Service Agents
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things - including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.

Share this post

Share on facebook
Share on linkedin
Share on twitter
Share on email
There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things – including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified. A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences. Read More…

Subscribe To Our Newsletter

Never miss a posting! Subscribe to our mailing list and we will keep you informed.

More To Explore

Data Analytics

Data & Analytics Customer Interviews

Join Paul Benjamin, CFO at Microsoft UK and Luis Vaquero, Head of Data at GoCo Group as they discuss how businesses can unlock the power

Digital Transformation

PizzaExpress feeds digital transformation with Azure

For PizzaExpress, being open for business means more than a hot oven and fresh ingredients. It’s about delivering exceptional experiences through a customer-centric, data-driven approach

Scroll to Top